FAQ

Nous répondons à vos questions

Nous avons élaboré une liste de questions les plus souvent posées par nos clients. Si celles-ci ne répondent pas adéquatement à vos interrogations, nos conseillers et notre personnel qualifié du Service à la clientèle se feront un plaisir de vous aider.

Vous pouvez communiquer avec nos conseillers et notre Service à la clientèle de plusieurs façons.

Téléphone :
Sans frais: 1-800-361-5960
Région de Montréal: 514-940-9634

Télécopieur (service et pièces) :
Sans frais: 1-888-533-8313
Région de Montréal: 514-940-8313

Courriel :
clientinfo@belanger-upt.com

Pour les consommateurs

How can I view all the Bélanger products?

Our collections appear on our website. Consult the Kitchen or Bath sections.

Can I request a brochure or a catalogue of your products?

Due to our extensive selection of products and the frequent addition of new products, we suggest that you consult our Kitchen or Bath sections.

Retailers and wholesalers can contact the sales department in order to obtain the available literature.

Can I request the picture of a specific model?

You can view the pictures of our products directly in the Kitchen or Bath sections of our website.

Can I purchase a model directly from you?

Our products are only available for purchase through authorized dealers.

How can I obtain the installation instructions for a specific model?

We suggest that you refer to our Kitchen or Bath sections; each model has a direct link to its installation instructions.

What type of warranty does Bélanger offer on its products?

You will find a detailed description in the Warranty section of our website.

I have a problem with my Bélanger product, how can I resolve this?

Contact Customer Service using the phone numbers listed.

How can I obtain replacement parts for my Bélanger product?

Refer to the instruction sheet of your product to find the desired part number. Contact Customer Service using the phone numbers listed.

Does Bélanger offer repair or plumbing services? Can you recommend a professional plumber?

We do not offer such services, nor can we make referrals.

If your product is under warranty, contact us at the numbers provided in the Bélanger Customer Service section and we’ll send you the necessary part(s) to repair your product.

If your product is no longer under warranty, you can order parts, by credit card, by contacting Customer Service using the phone numbers listed, and we’ll send you the necessary part(s) to repair your product.

Pour les professionnels

How can I view all the Bélanger products?

Our collections appear on our website. Consult the Kitchen or Bath sections.

Can I request a brochure or a catalogue of your products?

Due to our extensive selection of products and the frequent addition of new products, we suggest that you consult our Kitchen or Bath sections.

Retailers and wholesalers can contact the sales department in order to obtain the available literature.

Can I request the picture of a specific model?

You can view the pictures of our products directly in the Kitchen or Bath sections of our website.

Can I purchase a model directly from you?

Our products are only available for purchase through authorized dealers.

How can I obtain the installation instructions for a specific model?

We suggest that you refer to our Kitchen or Bath sections; each model has a direct link to its installation instructions.

What type of warranty does Bélanger offer on its products?

You will find a detailed description in the Warranty section of our website.

I have a problem with my Bélanger product, how can I resolve this?

Contact Customer Service using the phone numbers listed.

How can I obtain replacement parts for my Bélanger product?

Refer to the instruction sheet of your product to find the desired part number. Contact Customer Service using the phone numbers listed.

Does Bélanger offer repair or plumbing services? Can you recommend a professional plumber?

We do not offer such services, nor can we make referrals.

If your product is under warranty, contact us at the numbers provided in the Bélanger Customer Service section and we’ll send you the necessary part(s) to repair your product.

If your product is no longer under warranty, you can order parts, by credit card, by contacting Customer Service using the phone numbers listed, and we’ll send you the necessary part(s) to repair your product.